Frequently Asked Questions

Everything you need to know about MA:NYO products, shipping, and more.

Are MA:NYO products suitable for sensitive skin?

Yes, MA:NYO focuses on 'Manyo Factory' principles of clean beauty. Our formulas prioritize natural ingredients and are dermatologically tested to be gentle on sensitive skin while maintaining high efficacy.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return process.

Do you test your products on animals?

No, MA:NYO is a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical sourcing throughout our entire supply chain.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How should I store my skincare products?

To maintain the potency of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring all caps are tightly closed after use.